Shipping Policy

At Swachhathon, we do not ship physical products. All purchases made through our website are for tickets to our marathons and other sports events, which are delivered digitally. Below is an outline of how tickets are delivered and related policies.

1. Ticket Delivery

• Electronic Delivery: All event tickets are delivered electronically. After completing your purchase through WooCommerce, you will receive a confirmation email with your ticket(s) attached or a link to access them. Please ensure that you provide a valid email address during checkout to receive your tickets.
• Digital Format: Tickets are provided in digital format, such as PDFs or QR codes, which you can either print or present on your mobile device for entry to the event.

2. Ticket Access

• Instant Access: Once your order is processed, you will typically receive your ticket(s) within a few minutes. If you do not receive the email or ticket link, please check your spam folder. If the issue persists, contact us at [Insert Contact Email] for assistance.
• Lost Tickets: If you lose your digital ticket or are unable to access it, please reach out to us at [Insert Contact Email] with your order details, and we will resend the ticket to your registered email address.

3. Event Changes or Cancellations

• In the unlikely event that an event is rescheduled or cancelled, we will notify you via email with further instructions. Depending on the circumstances, you may be eligible for a refund or a replacement ticket for the rescheduled event, as per our Refund Policy.

4. No Physical Shipment

As we only sell tickets for events, no physical shipment of goods occurs. Please be aware that no shipping charges will apply to your purchase.

5. Contact Us

If you have any questions or concerns regarding ticket delivery, please contact us at: [email protected]